Support

How can we help?

We typically reply within 2 business days.

General Inquiries [email protected]
Privacy & Data [email protected]

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Common questions

How do I delete my workout data?

You can delete individual workouts and sets from your workout history in the app. There is no bulk "manage data" screen — to remove everything, delete your account: Profile → Delete account, which opens the deletion request form on this page.

The AI camera isn't counting my reps correctly.

Ensure your full body is visible in frame, lighting is adequate, and you're 1–3 meters from the camera. Dark clothing against a dark background can reduce tracking accuracy.

My Health data isn't showing up.

Check that HelAI has permission in your device Health settings: iOS → Health app → Sharing → HelAI. Android → Health Connect → App permissions → HelAI. Grant all requested data types.

How do I export my workout history?

Workout export (CSV/JSON) is planned for a future update. Currently you can request your data by emailing [email protected] with your account email — we'll send your data within 30 days.

Account & Data Deletion

To delete your account and all associated data, submit a request using the form below.

Submit a deletion request using the contact form on this page.

Open deletion request form

What gets deleted:

  • Your account and authentication credentials
  • All cloud-synced workout data and preferences

Processing time: within 30 days. This action is irreversible.